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Customer Testimonials For Our House Cleaning Services

What Our Happy Customers Say About Our House Cleaning Services!

 

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House Elves Cleaning Services
len@houseelves.net
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9.87096774194
/10 based on 31

10/ 10stars
10

Emergency House Clean!

First of all, I apologize to Leslie and her crew for taking 2 months to write this review. No excuse. Please know all people looking for the most INCREDIBLE cleaning company in the entire ATL that you have found it here; look no further. Although it is a luxury for me to have my house cleaned--and it should not be, let me say--I was hosting and cooking a very complex menu this past December 21 for a fancy Italian Feast of the Seven Fishes for 30 in my small home. Past experience painfully has taught me I cannot clean the entire house AND cook a multi-course menu within a short time. I needed help, and I prayed that the incredible Leslie and her totally professional and always good natured crew could fit me in to their crammed holiday cleaning schedule, as I am not a regular.

Leslie had cleaned my mother's home prior to the estate sale after she passed away. Beautiful job. Lo and Behold Leslie kindly worked me in! Whew!

Leslie arrived first and instantly began cleaning my crammed old kitchen, saying her crew has been working steadily for the past 8 hours on one other home that needed much more work than anticipated, which of course they do with the same attention to detail as always. I felt so badly that the crew arrived an hour later and worked like TROUPERS UNTIL 9 PM! WHAT? They cleaned in our bedroom which kind of embarrassed me but WOW was it nice. I was out shopping for party details, you know how that goes...

No one complained for one second, just worked and worked cleaning a house I have only worked on alone for the past several decades. We have 2 cats. I try, but there is NO COMPARISON to how true professionals clean for most of us. I was THRILLED. I did not pay them enough. I owe them a bigger tip. Seriously. Mille Mille grazie House Elves Cleaning Services! You are awesome, totally professional, amazing.
A Google User


10/ 10stars
10

Cleaned out and disinfected whole house for move out.

Great job - on time and very professional!


10/ 10stars
10

Cleaning Services

This was an initial meeting to discuss the cleaning services to be provided by her company. I liked that the owner wanted to come to my house to see what I would like done prior to setting an appointment. I was going to say the same thing, she just mentioned it before I did. :-) I had called another company before calling this one, and that owner just wanted to know the square footage of my home. I did not like that and it was a turn off for me.

I am very glad that I called this company, House Elves Cleaning Services LLC.
The owner, Lesley, is super nice, very friendly and quite professional. We walked the house and identified exactly what would be done when the cleaning people come to my house.


8/ 10stars
8

Spring cleaning

Overall, very good. I thought the shutters and blinds could have been cleaner, they might have come out cleaner I think if they had used a damp clothe rather than a dry one. The bathrooms looked good. The kitchen looked good as well. They applied a product to help get wax build up (from the previous owner) off the hardwoods, but they indicated it will take a number of applications. If they manage that over time I will be very happy.


10/ 10stars
10

Ceaned 4 bedroom 2 bath house prior to listing for sale

Great! Used a different company before and this company was far superior. No complaints--couldn't have done better!


10/ 10stars
10

Move Out Clean

The owner is absolutely amazing. I paid for the service as part of a contract for the people buying my home. They were very picky people and Leslie, the owner, was extremely understanding and responsive to their requests. I think they did an excellent job cleaning the home and it was very satisfactory to me. My only two "complaints" is once we did the actual walk through, the owner said that the special that I purchased for $210 and 7 hours of cleaning would not cover the whole house, so I had to pay another $100. Secondly, I paid extra specifically to have the garage floor swept and mopped (since it is a finished floor). During the initial job, it was overlooked. BUT once I called and told the owner, she came back and completed the job within 24 hours. I would recommend this provider to friends and family.


10/ 10stars
10

Move In Clean

It went very well. They came on a Saturday because it was the only day that worked for us. They were very thorough and cleaned everything we asked them to.

Company Response: I hope that your move went well and you are settling into your new home.

It was a pleasure meeting you both and I am very happy to read your kind review.
Lesley


10/ 10stars
10

Clean home

It went well!


Company Response: Thanks John, let me know if you need us again in the future.

Lesley


9/ 10stars
9

Didn't Go

No services provided. Not available to do the job on the specific dates available. Refund processed and received.

Company Response: Hi Scott

I felt awful for not being able to accommodate your dates. Hope everything went well


10/ 10stars
10

Cleaning Special

I took advantage of the "special" that was offered for cleaning a bathroom. The people sent to my home did an excellent job and I hope that I am able to hire them on a more regular basis in the near future. This is the best cleaning service I have ever seen!


10/ 10stars
10

Remodeling Clean

Victoria & Melissa did an outstanding job for my Clients! This was a 2-room, thorough cleaning job, following a large re-modeling project, and I needed Pros to get this task completed in a timely manner! Selecting "The House Elves" was well-worthwhile, as they were on-time, positive, pleasant to work with, and very helpful. I'm pleased, and my Clients were thrilled! GREAT JOB, and I hope that a 'permanent' housekeeping job flows from this 1st visit to my Clients' Home. Thank you, Lesley, for your help, and for your patience with the scheduling.


10/ 10stars
10

Cleaned house

Cleaned house... Bathrooms, floors, kitchen. | |Did a good job cleaning approximately 3000 sq ft.


10/ 10stars
10

Housecleaning

2 cleaners worked very hard in my newly rented house which clearly hadn't been cleaned in ages. They did a great job for a great price. Would highly recommend. Great communication and great service.


10/ 10stars
10

house cleaning

It went very well. The ladies are doing an awesome job. We are very happy with the service


10/ 10stars
10

Monthly House Cleaning

We started using the House Elves last fall and have been pleased with their work. Lesley is flexible with both schedule and job requirements. We had a standard cleaning arrangement set up, but then if we had additional guests or other special circumstances, it was easy to add on additional service for an extra fee when needed. This type of flexibility was important to our relationship.


10/ 10stars
10

House Elves Clean Our Home Bi-Weekly

We started off less frequently but she offered us a lower rate if they came more often, and it was a no brainer. We've been clients of House Elves for over a year, they actually did the first cleaning on our home before we moved in.

Lesley and her team are always prompt and professional. In the entire year they've cleaned our home the only times a schedule has had to change was because we requested it. Lesley is always willing to work with us if we need to move things around, within reason, and any time we've had any comments or concerns Lesley has always been quick to address them with her team. Over time, as with any recurring service, we did notice a couple minor things being missed, but after mentioning it to Lesley just once the issue was addressed and fixed. She's even willing to add extra time and effort when we have guests coming into town to make sure the house is extra clean.

My husband and I have odd work hours, so it was really important to us to find cleaners who we could trust to come and go without us home. Not only have we never noticed anything missing, but I've never even worried about it. My mother recently had jewelry stolen by her cleaning crew in a very small town and letting people into my home is always uncomfortable, but I've never had to worry about the House Elves. They're even understanding when my dog acts bizarre.
I have recommended them to friends and family and will continue to.


10/ 10stars
10

Cleans my house

I hate housecleaning. But I do like a clean house. I also prefer to have the same people in my house every time instead of new people every time.
I was probably one of her first clients and since then she has grown in her business which is great! I like Lesley and she does work to accomodate me. For example, we are going out of town and I asked her to come that Monday instead of Friday and she did it. That said, she is a small business and has occasionally revised her schedule so that like locations are cleaned on the same day. It makes sense to minimize travel time which she does not get maid for and maximize the time in the houses cleaning them.

Finding a good cleaning person is difficult. I value the relationship I have with Lesley and find that I can tell her if something is not what I expected and she takes it professionally -- she fixes it and moves on.
I do not hesitate to recommend her..


10/ 10stars
10

Whole house monthly cleaning

We've used the services of House Elves for six months now and couldn't be more satisfied. Lesley's cleaning crew arrives on time as usual and gets right to work. They start at the back of the house and clean their way toward the front. We work from home some days and are still able to work uninterrupted while they clean, which is amazing in itself. The staff is extremely polite, professional and very thorough. We marvel at how great our house looks when they leave!!!
Lesley is great to work with as are all of the House Elves. This is our first cleaning service experience and we were a bit apprehensive, but Lesley won us over on the initial meeting answering all of our many questions and more importantly, backing it up with great quality work.
Hire this team!


10/ 10stars
10

Clean entire house (1555 sq. ft.)

I just bought this house in May. I used another service (not Angie's List) to find someone to just do a deep clean after I moved in. She did an ok job for around the same price, but I didn't like that the first thing she said to me was, "so...what do you want done?" I looked at her and said to myself, "ummm...the DEEP clean I paid for!" Fast forward to today with the House Elves...they knew exactly what needed to be done! The only thing I was asked was if there was something in particular I wanted done. I love that they have a method to how they clean and don't just hunt around the house trying to see what needs to be done--they do EVERYTHING! They all gave great personalities as well, and I felt comfortable with them. The other lady from a few months ago moved a lot of my things. Not just rearranged, but completely moved! The House Elves will arrange your things in a nice neat way--not move them completely. I like the care they put into their work...and my house looks and smells great!


10/ 10stars
10

Highly Recommended

I was hesitant to call another cleaning company after the nightmare I had with a previous one but I threw caution to the wind and called House Elves. Soooo happy I did!! The owner Lesley came out and did an evaluation and the price she quoted me did not change! Lesley was very warm and non judgmental about my home not being in tip top tidiness! I will definitely use her company again and her team was wonderful they went over and beyond and didn't charge a penny extra!! They cleaned multiple pained windows, hard wood floors, kitchen and bathrooms, you can't beat that price! Everything was sparkling when complete!


10/ 10stars
10

Housecleaning

Cleaned two bedrooms, 3.5 baths, living room, dining room, keeping room, eat in kitchen, hall and foyer.
Member Comments: Not only did owner Lesley promptly respond to my purchase by phone, she quickly came to estimate the job, then she showed up with the team to do my first cleaning. What a refreshing relief after a year of terrible customer service by three other companies. Lesley and her very pleasant team started cleaning the moment they arrived and didn't slow down until the job was done. They folded towels and toilet paper into little fans like a fancy hotel. The house is sparkling clean and fresh from ceiling to floor. I will definitely keep using House Elves, and recommend that you do, too.


10/ 10stars
10

My Wonderful Holiday House Cleaning

Comments: Leslie and her crew were courteous and delightful. My house looked great after they gave it a thorough cleanup for the holidays. Best is they do not use heavy chemicals and I did not have to open the windows to ventilate like I used to.


10/ 10stars
10

Interior House Cleaning

Comments: PROFESSIONAL, FRIENDLY, AND EXTREMELY CONSCIENTIOUS AND THOROUGH - THEY DID A GREAT JOB - DEFINITELY RECOMMEND THEIR HOUSE CLEANING SERVICES


10/ 10stars
10

One Time Interior House Cleaning Service

Comments: Great maid service. Very professional and great price. I would highly recommend them.

Comments from House Elves Cleaning Services, LLC
Thank you Chris, it was great meeting you all. We at House Elves wish you all the best in your new home.


10/ 10stars
10

Renovation Cleaning Service

Comments: We were looking for a one time cleaning service following a home renovation to get rid of all of the dust and mess that was left behind throughout our home from the construction. House Elves came out to our home quickly to asses the project and provided a reasonable price based on what we needed. The level of professionalism, customer service and quality of work exceeded my expectations. House Elves Cleaning Services did an EXCELLENT job and we are considering bringing them back once a month to continue the sparkle in our home!

Comments from House Elves Cleaning Services, LLC
It was an absolute pleasure meeting and working for Erin and her family.


10/ 10stars
10

Clean House Interior (Maid Service)

Comments: After a bad experience with a house cleaning service, I decided to let Service Magic assist me with finding a qualified House Cleaning/Maid Service. I have always had good results with them. I received three references and all three called me! I couldn't decide between two so I decided I would give them both a shot. Lesley and Toni with House Elves came out yesterday for the cleaning and did a Superb job! My house is NOT easy to clean and I am a bit picky, so for me to rate them this high is very unusual. They worked very hard while here and paid attention to the details! Thank you both very much for cleaning my home to be Mother-In-Law worthy!!

Comments from House Elves Cleaning Services, LLC
Kim, thank you for allowing us into your beautiful home and letting us help you to take care of it. Have a wonderful Thanksgiving.


10/ 10stars
10

House Cleaning Service

Comments: great job. look forward to next visit

Comments from House Elves Cleaning Services, LLC
We are very happy to be coming back to your lovely home. Thank you


9/ 10stars
9

Excellent Maid Service!

Comment From Customer: Great job, wonderful personality, committed, a joy to have in our home!

Comment from House Elves Cleaning Services, LLC
It's an absolute pleasure working with you both. Lesley


10/ 10stars
10

We LOVE Our Maid Service!!!

Comment From Customer: It was so nice to come home to a job well done. I am now on their regular schedule.

Comment from House Elves Cleaning Services, LLC
We are looking forward to seeing you again soon :-) Thank you for the opportunity to work with you in you lovely home. Lesley and The House Elves Team


10/ 10stars
10

One Time Interior House Cleaning

GREAT JOB!!!


10/ 10stars
10

Move Out House Cleaning Service

Leslie was super friendly and did a fantastic job on my move out clean. Price was great too! I highly recommend House Elves Cleaning Services!

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